{"id":38251,"date":"2022-04-18T09:33:45","date_gmt":"2022-04-18T07:33:45","guid":{"rendered":"https:\/\/castillodealmodovar.com\/cancellation-policy\/"},"modified":"2026-02-10T10:28:48","modified_gmt":"2026-02-10T09:28:48","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/castillodealmodovar.com\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38251\" class=\"elementor elementor-38251 elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4274d e-flex e-con-boxed e-con e-parent\" data-id=\"6c4274d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c36e6ea e-con-full e-flex e-con e-child\" data-id=\"c36e6ea\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-565ce7f e-con-full e-flex e-con e-child\" data-id=\"565ce7f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3df40e elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e3df40e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/en\/privacy-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/en\/legal-notice\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Legal Notice<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/en\/general-terms-and-conditions\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">General Terms and Conditions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/en\/cancellation-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cancellation Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/en\/cookies-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookies Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.help.new&#038;lng=ES\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dispute resolution<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01e3856 elementor-widget elementor-widget-text-editor\" data-id=\"01e3856\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"general-visit\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-8a63afe\" data-block-id=\"8a63afe\"><style>.stk-8a63afe .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-8a63afe .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">General visit<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to 3 days in advance with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to filming or closure of the castle.<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to force majeure.<\/p><p>Payment can be made in cash, online or by bank transfer.<\/p><p>If, in the 3 days prior to the visit, it is not possible to attend the visit, it may be postponed to another date in the current month or to the following month, as long as this is communicated and there is availability.<\/p><p>If, on the day of the visit, the number of people is higher, the difference will be paid. On the other hand, if the number of people is lower, the amount already paid will not be refunded.<\/p><p>If the cancellation meets the deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made through the same means by which the cancellation was made. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"guided-tour\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-5380d9e\" data-block-id=\"5380d9e\"><style>.stk-5380d9e .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-5380d9e .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">Guided tour<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to 3 days in advance with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to filming or closure of the castle. <br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to force majeure.<\/p><p>Payment can be made in cash or by bank transfer.<\/p><p>If, on the day of the visit, the number of people is higher, the difference will be paid, subject to availability. On the other hand, if the number of people is lower, the amount already paid will not be refunded.<\/p><p>If the cancellation meets the deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made through the same means by which the cancellation was made. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"theatrical-tour\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-fa67ffd\" data-block-id=\"fa67ffd\"><style>.stk-fa67ffd .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-fa67ffd .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">Theatrical tour<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to 3 days in advance, with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to filming or closure of the castle.<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to force majeure (illness of the actors, etc&#8230;).<\/p><p>Payment will be made online or by bank transfer.<\/p><p>If, in the 3 days prior to the visit, it is not possible to attend the visit, it may be postponed to another date in the current month or to the following month, as long as this is communicated and there is availability.<\/p><p>If, on the day of the visit, the number of people attending the visit is higher, the number of people attending the visit will be paid, subject to availability. On the other hand, if the number is less, the amount paid will not be refunded.<\/p><p>If the cancellation meets the deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made through the same means in which the cancellation was made. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"school-visits\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-2151d93\" data-block-id=\"2151d93\"><style>.stk-2151d93 .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-2151d93 .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">School visits<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made one month in advance, with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Weather reasons that prevent the visit from taking place.<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to filming or closure of the castle.<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to force majeure (floods, illness of actors, etc\u2026).<\/p><p>Payment for the visit can be made in cash or by bank transfer.<\/p><p>If the cancellation meets the established deadline or if it complies with the aforementioned exceptions, and the payment has already been made, the refund will be 100% of the amount. If the established deadlines and exceptions are not met, the minimum amount of 390 \u20ac, corresponding to 30 students, must be paid.<\/p><div id=\"historical-reenactment-journey\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-1ea24ee\" data-block-id=\"1ea24ee\"><style>.stk-1ea24ee .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-1ea24ee .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">Historical Reenactment journey<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to 3 days in advance, with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Force majeure.<\/p><p>Payment can be made online or by bank transfer.<\/p><p>If, on the day of the visit, the number of people is higher, the difference will be paid. On the other hand, if the number of people is less, the amount already paid will not be refunded.<\/p><p>If the cancellation is within the established deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made by the same means by which the cancellation was made. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"dark-moon\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-f19222f\" data-block-id=\"f19222f\"><style>.stk-f19222f .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-f19222f .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">Dark Moon<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to 3 days in advance with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Meteorological reasons that prevent the visit from taking place.<\/p><p>Payment will be made online through our website.<\/p><p>If on the day of the visit, the number of people is higher, the difference will be paid (subject to availability). On the other hand, if the number of people is less, the amount already paid will not be refunded.<\/p><p>If the cancellation is within the established deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made by the same means by which the cancellation was made. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"medieval-lunches\" class=\"wp-block-stackable-heading stk-block-heading stk-block stk-1f04fa1\" data-block-id=\"1f04fa1\"><style>.stk-1f04fa1 .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-1f04fa1 .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color\">Medieval Dinners<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations may be made up to two weeks in advance with the following exceptions:<\/p><p><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to filming or closure of the castle.<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> Due to force majeure (illness of the actors, etc\u2026).<br \/><span class=\"stk-highlight\" style=\"color: var(--theme-palette-color-3, #881536);\">\u2014<\/span> In the event of not full seating capacity.<\/p><p>Payment will be made online or by bank transfer.<\/p><p>If on the day of the visit, the number of people is higher, the difference will be paid. On the other hand, if the number of people is lower, the amount already paid will not be refunded.<\/p><p>If the cancellation is within the established deadline or if it complies with the exceptions mentioned above, the refund will be 100% of the amount and will be made by the same means by which the reservation Otherwise, the amount already paid will not be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Legal Notice General Terms and Conditions Cancellation Policy Cookies Policy Dispute resolution General visit \u00a0 Cancellations may be made up to 3 days in advance with the following exceptions: \u2014 Due to filming or closure of the castle.\u2014 Due to force majeure. Payment can be made in cash, online or by bank transfer. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-38251","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6},"page_title_panel":"","has_hero_section":"default","ce1def36f13b812c926766ad3f990628":"","hero_section":"type-1","hero_elements":[{"id":"custom_title","enabled":true,"heading_tag":"h1","title":"Inicio"},{"id":"custom_description","enabled":true,"description_visibility":{"desktop":true,"tablet":true,"mobile":false}},{"id":"custom_meta","enabled":false,"meta_elements":[{"id":"author","enabled":true,"label":"Por","has_author_avatar":"yes","avatar_size":25},{"id":"post_date","enabled":true,"label":"El","date_format_source":"default","date_format":"M j, 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Y"},{"id":"categories","enabled":false,"label":"Dentro","style":"simple"},{"id":"comments","enabled":true}],"page_meta_elements":{"joined":true,"articles_count":true,"comments":true}},{"id":"breadcrumbs","enabled":false}],"d6524b599fce3557c6b5d6c212be611e":"","hero_alignment1":"CT_CSS_SKIP_RULE","hero_margin":40,"hero_alignment2":"center","hero_vertical_alignment":"center","0f4b7d88020027b136914d06d0f6c1e2":"","hero_structure":"narrow","18565f39e3a1670bfd93c14000ff7ba3":"","page_title_bg_type":"featured_image","custom_hero_background":{"attachment_id":null},"page_title_image_size":"full","parallax":{"desktop":false,"tablet":false,"mobile":false},"84206f0b7978ea1cdec22a02bd9ded11":"","hero_height":"250px","pageTitleFont":{"family":"Default","variation":"Default","size":"30px","line-height":"CT_CSS_SKIP_RULE","letter-spacing":"CT_CSS_SKIP_RULE","text-transform":"CT_CSS_SKIP_RULE","text-decoration":"CT_CSS_SKIP_RULE"},"pageTitleFontColor":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"pageMetaFont":{"family":"Default","variation":"n6","size":"12px","line-height":"1.3","letter-spacing":"CT_CSS_SKIP_RULE","text-transform":"uppercase","text-decoration":"CT_CSS_SKIP_RULE"},"pageMetaFontColor":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"},"hover":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"page_meta_button_type_font_colors":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"},"hover":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"page_meta_button_type_background_colors":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"},"hover":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"pageExcerptFont":{"family":"Default","variation":"Default","size":"CT_CSS_SKIP_RULE","line-height":"CT_CSS_SKIP_RULE","letter-spacing":"CT_CSS_SKIP_RULE","text-transform":"CT_CSS_SKIP_RULE","text-decoration":"CT_CSS_SKIP_RULE"},"pageExcerptColor":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"breadcrumbsFont":{"family":"Default","variation":"Default","size":"CT_CSS_SKIP_RULE","line-height":"CT_CSS_SKIP_RULE","letter-spacing":"CT_CSS_SKIP_RULE","text-transform":"CT_CSS_SKIP_RULE","text-decoration":"CT_CSS_SKIP_RULE"},"breadcrumbsFontColor":{"default":{"color":"CT_CSS_SKIP_RULEDEFAULT"},"initial":{"color":"CT_CSS_SKIP_RULEDEFAULT"},"hover":{"color":"CT_CSS_SKIP_RULEDEFAULT"}},"pageTitleOverlay":{"background_type":"color","background_pattern":"type-1","background_image":{"attachment_id":null,"x":0,"y":0},"gradient":"linear-gradient(135deg,rgba(6,147,227,1) 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