{"id":216727,"date":"2022-04-18T09:33:45","date_gmt":"2022-04-18T07:33:45","guid":{"rendered":"https:\/\/castillodealmodovar.com\/reembolso_devoluciones\/"},"modified":"2026-02-10T10:30:10","modified_gmt":"2026-02-10T09:30:10","slug":"politique-dannulation","status":"publish","type":"page","link":"https:\/\/castillodealmodovar.com\/fr\/politique-dannulation\/","title":{"rendered":"Politique d&rsquo;annulation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"216727\" class=\"elementor elementor-216727 elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a29f3ed e-flex e-con-boxed e-con e-parent\" data-id=\"3a29f3ed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-281d255 e-con-full e-flex e-con e-child\" data-id=\"281d255\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dae0bd9 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dae0bd9\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/fr\/politique-de-confidentialite\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique de confidentialit\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/fr\/mentions-legales\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Mentions l\u00e9gales<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/fr\/conditions-generales-de-vente\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conditions g\u00e9n\u00e9rales de vente<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/fr\/politique-dannulation\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politique d'annulation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/castillodealmodovar.com\/fr\/cookie-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookies policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a5f6ee4 elementor-widget elementor-widget-text-editor\" data-id=\"6a5f6ee4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"visita-general\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8a63afe\" data-block-id=\"8a63afe\"><style>.stk-8a63afe .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-8a63afe .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Visite g\u00e9n\u00e9rale<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Il est possible d&rsquo;annuler 3 jours \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 En cas de tournage ou de fermeture du ch\u00e2teau.<br \/>\u2014 En cas de force majeure.<\/p><p>Le paiement peut \u00eatre effectu\u00e9 en esp\u00e8ces, en ligne ou par virement bancaire.<\/p><p>Si, dans les 3 jours pr\u00e9c\u00e9dant la visite, vous ne pouvez pas vous y rendre, celle-ci peut \u00eatre report\u00e9e \u00e0 une autre date du mois en cours ou du mois suivant, \u00e0 condition d&rsquo;en informer le ch\u00e2teau et qu&rsquo;il y ait des places disponibles.<\/p><p>Si, le jour de la visite, le nombre de personnes est sup\u00e9rieur, la diff\u00e9rence sera \u00e0 payer. \u00c0 l&rsquo;inverse, s&rsquo;il est inf\u00e9rieur, le montant d\u00e9j\u00e0 vers\u00e9 ne sera pas rembours\u00e9.<\/p><p>Si l&rsquo;annulation respecte le d\u00e9lai fix\u00e9 ou si elle r\u00e9pond aux exceptions mentionn\u00e9es ci-dessus, le remboursement sera de 100 % du montant et sera effectu\u00e9 par le m\u00eame moyen que celui utilis\u00e9 pour le paiement. Dans le cas contraire, le montant d\u00e9j\u00e0 vers\u00e9 ne sera pas rembours\u00e9.<\/p><div id=\"visita-guiada\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1c2af22\" data-block-id=\"1c2af22\"><style>.stk-1c2af22 .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-1c2af22 .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Visite guid\u00e9e<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Il est possible d&rsquo;annuler 3 jours \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 En cas de tournage ou de fermeture du ch\u00e2teau.<br \/>\u2014 En cas de force majeure.<\/p><p>Le paiement peut \u00eatre effectu\u00e9 en esp\u00e8ces ou par virement bancaire.<\/p><p>Si, le jour de la visite, le nombre de personnes est sup\u00e9rieur, la diff\u00e9rence sera pay\u00e9e, sous r\u00e9serve de disponibilit\u00e9. En revanche, si le nombre de personnes est inf\u00e9rieur, le montant d\u00e9j\u00e0 vers\u00e9 ne sera pas rembours\u00e9.<\/p><p>Si l&rsquo;annulation respecte le d\u00e9lai fix\u00e9 ou si elle r\u00e9pond aux exceptions mentionn\u00e9es ci-dessus, le remboursement sera de 100 % du montant et sera effectu\u00e9 par le m\u00eame moyen que celui utilis\u00e9 pour le paiement. Dans le cas contraire, le montant d\u00e9j\u00e0 vers\u00e9 ne sera pas rembours\u00e9.<\/p><div id=\"visita-guiada-teatralizada\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b099bfd\" data-block-id=\"b099bfd\"><style>.stk-b099bfd .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-b099bfd .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Visite guid\u00e9e th\u00e9\u00e2tralis\u00e9e<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Il est possible d&rsquo;annuler 3 jours \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 En cas de tournage ou de fermeture du ch\u00e2teau.<br \/>\u2014 En cas de force majeure (maladie des acteurs, etc.).<\/p><p>Le paiement s&rsquo;effectue en ligne ou par virement bancaire.<\/p><p>Si, dans les 3 jours pr\u00e9c\u00e9dant la visite, vous ne pouvez pas vous y rendre, celle-ci peut \u00eatre report\u00e9e \u00e0 une autre date du mois en cours ou du mois suivant, \u00e0 condition d&rsquo;en informer l&rsquo;organisateur et qu&rsquo;il y ait des places disponibles.<\/p><p>Si, le jour de la visite, le nombre de personnes est sup\u00e9rieur, les participants seront admis, \u00e0 condition qu&rsquo;il y ait des places disponibles. En revanche, si le nombre est inf\u00e9rieur, le montant pay\u00e9 ne sera pas rembours\u00e9.<\/p><p>Si l&rsquo;annulation respecte le d\u00e9lai fix\u00e9 ou si elle r\u00e9pond aux exceptions mentionn\u00e9es ci-dessus, le remboursement sera de 100 % du montant et sera effectu\u00e9 par le m\u00eame moyen que celui utilis\u00e9 pour le paiement. Dans le cas contraire, le montant d\u00e9j\u00e0 pay\u00e9 ne sera pas rembours\u00e9.<\/p><div id=\"visitas-escolares\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-701e9a6\" data-block-id=\"701e9a6\"><style>.stk-701e9a6 .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-701e9a6 .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Visites scolaires<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Il est possible d&rsquo;annuler un mois \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 Conditions m\u00e9t\u00e9orologiques emp\u00eachant la visite.<br \/>\u2014 Tournage ou fermeture du ch\u00e2teau.<br \/>\u2014 Force majeure (inondations, maladie des acteurs, etc.)<\/p><p>Le paiement de la visite peut \u00eatre effectu\u00e9 en esp\u00e8ces ou par virement bancaire.<\/p><p>Les pr\u00e9-r\u00e9servations seront confirm\u00e9es au client au moins un mois \u00e0 l&rsquo;avance, une fois que le calendrier d\u00e9finitif des activit\u00e9s du ch\u00e2teau sera connu.<\/p><p>Si la visite ne peut avoir lieu \u00e0 la date initialement pr\u00e9-r\u00e9serv\u00e9e, pour une raison imputable au ch\u00e2teau d&rsquo;Almodovar, il sera proc\u00e9d\u00e9, d&rsquo;un commun accord, \u00e0 la recherche d&rsquo;une nouvelle date ou au remboursement du montant, au choix du client.<\/p><p>De m\u00eame, le client pourra annuler au moins 3 jours \u00e0 l&rsquo;avance (dans le cas d&rsquo;une visite non guid\u00e9e, d&rsquo;une visite guid\u00e9e culturelle, d&rsquo;une visite guid\u00e9e th\u00e9\u00e2tralis\u00e9e, des Journ\u00e9es m\u00e9di\u00e9vales ou de la Lune noire) ou 14 jours \u00e0 l&rsquo;avance (dans le cas d&rsquo;un d\u00e9jeuner m\u00e9di\u00e9val), sans aucune p\u00e9nalit\u00e9. Le non-respect de ce d\u00e9lai d&rsquo;annulation entra\u00eenera la perte des sommes vers\u00e9es.<\/p><p>Dans le cas des visites scolaires, l&rsquo;\u00e9cole pourra annuler au moins un mois \u00e0 l&rsquo;avance, sans aucune p\u00e9nalit\u00e9. Ce d\u00e9lai ne s&rsquo;appliquera pas lorsque l&rsquo;annulation est due \u00e0 des raisons m\u00e9t\u00e9orologiques ou \u00e0 des raisons emp\u00eachant la r\u00e9alisation de l&rsquo;activit\u00e9. Le non-respect de ce d\u00e9lai d&rsquo;annulation entra\u00eenera le paiement d&rsquo;un montant de 420 \u20ac, correspondant \u00e0 30 \u00e9l\u00e8ves.<\/p><div id=\"jornadas-medievales-de-recreacion-historica\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-593d24b\" data-block-id=\"593d24b\"><style>.stk-593d24b .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-593d24b .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Journ\u00e9es m\u00e9di\u00e9vales de reconstitution historique<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Il est possible d&rsquo;annuler 3 jours \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 Force majeure.<\/p><p>Le paiement peut \u00eatre effectu\u00e9 en ligne ou par virement bancaire.<\/p><p>Si, le jour de la visite, le nombre de personnes est sup\u00e9rieur, la diff\u00e9rence sera pay\u00e9e. \u00c0 l&rsquo;inverse, s&rsquo;il est inf\u00e9rieur, le montant d\u00e9j\u00e0 pay\u00e9 ne sera pas rembours\u00e9.<\/p><p>Si l&rsquo;annulation respecte le d\u00e9lai fix\u00e9 ou si elle r\u00e9pond aux exceptions mentionn\u00e9es ci-dessus, le remboursement sera de 100 % du montant et sera effectu\u00e9 par le m\u00eame moyen que celui utilis\u00e9 pour le paiement. Dans le cas contraire, le montant d\u00e9j\u00e0 vers\u00e9 ne sera pas rembours\u00e9.<\/p><div id=\"luna-negra\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-58ecb24\" data-block-id=\"58ecb24\"><style>.stk-58ecb24 .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-58ecb24 .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">Lune noire<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Cancellations can be made up to 3 days in advance, except in the following cases:<\/p><p>\u2014 Weather conditions that prevent the visit from taking place.<\/p><p>Payment will be made online through our website.<\/p><p>If on the day of the visit there are more people than expected, the difference will be paid (provided there is availability). Conversely, if there are fewer people, the amount already paid will not be refunded.<\/p><p>If the cancellation is made within the established period or if it complies with the above-mentioned exceptions, a 100% refund will be made using the same method used to make the payment. Otherwise, the amount already paid will not be refunded.<\/p><div id=\"almuerzos-medievales\" class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9d04b2b\" data-block-id=\"9d04b2b\"><style>.stk-9d04b2b .stk-block-heading__text{color:var(--theme-palette-color-2,#0A442A) !important}.stk-9d04b2b .stk-block-heading__bottom-line{height:1px !important;width:100% !important;background-color:var(--theme-palette-color-2,#0A442A) !important;margin-top:20px !important}<\/style><h3 class=\"stk-block-heading__text has-text-color stk-block-heading--use-theme-margins\">D\u00eener M\u00e9di\u00e9val<\/h3><div class=\"stk-block-heading__bottom-line\">\u00a0<\/div><\/div><p>Les annulations peuvent \u00eatre effectu\u00e9es deux semaines \u00e0 l&rsquo;avance, sauf dans les cas suivants :<\/p><p>\u2014 Tournage ou fermeture du ch\u00e2teau.<\/p><p>\u2014 Force majeure (maladie des acteurs, etc.).<\/p><p>\u2014 Impossibilit\u00e9 d&rsquo;atteindre la capacit\u00e9 maximale.<\/p><p>Le paiement s&rsquo;effectuera en ligne ou par virement bancaire.<\/p><p>Si, le jour de la visite, le nombre de personnes d\u00e9passe le nombre r\u00e9serv\u00e9, la diff\u00e9rence sera pay\u00e9e. \u00c0 l&rsquo;inverse, s&rsquo;il y a moins de personnes, le montant d\u00e9j\u00e0 pay\u00e9 ne sera pas rembours\u00e9.<\/p><p>Si l&rsquo;annulation respecte le d\u00e9lai fix\u00e9 ou si elle est conforme aux exceptions susmentionn\u00e9es, 100 % du montant sera rembours\u00e9 et le remboursement sera effectu\u00e9 via le m\u00eame moyen que celui utilis\u00e9 pour effectuer le paiement. Dans le cas contraire, le montant d\u00e9j\u00e0 pay\u00e9 ne sera pas rembours\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Mentions l\u00e9gales Conditions g\u00e9n\u00e9rales de vente Politique d&rsquo;annulation Cookies policy Visite g\u00e9n\u00e9rale \u00a0 Il est possible d&rsquo;annuler 3 jours \u00e0 l&rsquo;avance, sauf dans les cas suivants : \u2014 En cas de tournage ou de fermeture du ch\u00e2teau.\u2014 En cas de force majeure. Le paiement peut \u00eatre effectu\u00e9 en esp\u00e8ces, en ligne ou 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